Terms of Service

1. Company Information & Acceptance of Terms

PackersAnMovers is a registered moving company operating from Shop No. 04, Vrindavan Society, Shankara Nagar, Dombivli East, Thane, Maharashtra 421203, India.

Business Registration: We are a legally registered business entity operating under Indian commercial laws with proper licenses for transportation and logistics services.

Contact Information:

• Phone: +91 7710020974 / 75
• Email: support@packersanmovers.com
• Business Hours: Monday to Sunday, 9:00 AM to 9:00 PM
• Emergency Support: on business Hours customer helpline available

By accessing and using PackersAnMovers services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

2. Professional Services Description

PackersAnMovers is a professional moving company with over 10 years of experience, providing comprehensive relocation services across India. Our services include:

• Residential Moving: Complete household relocation for apartments, houses, and villas
• Commercial Moving: Office and business relocations with minimal downtime
• Professional Packing: Expert packing using high-quality materials and techniques
• Storage Solutions: Secure, climate-controlled storage facilities
• Specialty Moving: Piano, artwork, antiques, and fragile item handling
• Interstate Moving: Long-distance moves across Indian states
• Local Moving: Same-city and nearby area relocations

Service Coverage: We provide services across major Indian cities including Mumbai, Pune, Delhi, Bangalore, Chennai, Hyderabad, Kolkata, and surrounding areas.

3. Transparent Pricing & Booking Process

3.1 Quote Process

• Free Estimates: All initial quotes are provided free of charge
• In-Home Survey: For accurate pricing, we conduct detailed in-home assessments
• Written Estimates: All quotes are provided in writing with detailed breakdown
• Validity: Quotes are valid for 30 days from the date of issue
• No Hidden Charges: All potential costs are disclosed upfront

3.2 Pricing Structure

Our pricing is based on:

• Distance of the move (local/interstate)
• Volume and weight of goods
• Packing materials required
• Additional services requested
• Accessibility of pickup and delivery locations
• Time and date of the move

4. Payment Terms & Methods

4.1 Payment Schedule

• Advance Payment: 25% advance required to confirm booking
• Balance Payment: Remaining amount due before delivery
• Payment Methods: Cash, bank transfer, UPI, credit/debit cards
• GST: All prices include applicable GST as per Indian tax laws

4.2 Additional Charges

Additional charges may apply for:

• Extra packing materials beyond the estimate
• Additional services requested during the move
• Waiting time due to customer delays
• Difficult access requiring special equipment
• Storage beyond the agreed period

5. Comprehensive Insurance & Liability Coverage

5.1 Insurance Coverage

100% Insured Moves: All our moves are covered by comprehensive insurance policies only if customer has opted and paid for insurance.

• Transit Insurance: Coverage during transportation
• Loading/Unloading Insurance: Protection during handling
• Storage Insurance: Coverage for items in our storage facilities
• Third-Party Liability: Protection against property damage

5.2 Coverage Options

• Basic Coverage: Included in all moves at no extra cost (₹3 per kg)
• Full Value Protection: Complete replacement value coverage available
• High-Value Items: Special coverage for items above ₹50,000
• Electronics Coverage: Specialized protection for electronic items

5.3 Claims Process

• Reporting: Claims must be reported within 7 days of delivery
• Documentation: Photographic evidence required for damage claims
• Assessment: Professional assessment within 48 hours
• Settlement: Claims settled within 15-30 business days
• Dispute Resolution: Independent arbitration available

6. Customer Responsibilities

Customers are responsible for:

• Providing accurate inventory and access information
• Preparing items for moving as instructed
• Being present during pickup and delivery
• Providing safe access to properties
• Disclosing hazardous materials

7. Prohibited Items

We cannot transport:

• Hazardous materials
• Perishable items
• Live plants (long-distance moves)
• Personal documents and valuables
• Illegal items

8. Comprehensive Cancellation and Refund Policy

8.1 Customer-Initiated Cancellations

We understand that plans can change. Our flexible cancellation policy ensures fair treatment for all parties:

• More than 72 hours before service: 95% refund of advance payment (5% processing fee)
• 48-72 hours before service: 80% refund of advance payment
• 24-48 hours before service: 50% refund of advance payment
• Less than 24 hours before service: 25% refund (or free rescheduling once)
• Same-day cancellation: No refund (emergency rescheduling may be possible)

8.2 Company-Initiated Cancellations

• Weather-related cancellations: 100% refund or free rescheduling
• Vehicle breakdown/technical issues: 100% refund plus 10% compensation
• Staff unavailability: 100% refund or priority rescheduling
• Force majeure events: Full refund with no penalties

8.3 Refund Processing

• Request Method: Email to support@packersanmovers.com or through our website
• Required Information: Booking reference, cancellation reason, preferred refund method
• Processing Time: 5-10 business days from approval
• Refund Methods: Bank transfer, UPI, or original payment method
• Confirmation: Email confirmation sent upon processing

8.4 Service Quality Guarantees

• Damage Compensation: Full replacement value as per insurance terms
• Delivery Delays: 5% refund per day of delay (maximum 50% of service cost)
• Incomplete Services: Prorated refund for undelivered services
• Service Quality Issues: Up to 25% refund based on severity
• Lost Items: Full replacement value compensation

8.5 Non-Refundable Items

• Packing Materials: Used materials cannot be refunded
• Third-Party Services: External services arranged on customer behalf
• Storage Fees: For items stored beyond agreed period
• Survey Charges: If customer cancels after detailed assessment

8.6 Dispute Resolution Process

• Initial Response: All refund requests acknowledged within 24 hours
• Investigation: Thorough review completed within 48 hours
• Mediation: Independent third-party mediation available
• Legal Compliance: All disputes handled as per Consumer Protection Act, 2019
• Escalation: Unresolved issues can be escalated to consumer forums

9. Force Majeure

We are not liable for delays or failures due to circumstances beyond our control, including natural disasters, strikes, or government actions.

10. Dispute Resolution

Any disputes will be resolved through binding arbitration in accordance with Indian law. The jurisdiction for any legal proceedings shall be Mumbai, Maharashtra.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect and use your information.

12. Business Credentials & Compliance

12.1 Professional Credentials

• Business License: Valid commercial transportation license
• GST Registration: Registered under Goods and Services Tax
• Insurance Certificates: Valid comprehensive insurance policies
• Vehicle Registration: All vehicles properly registered and maintained
• Staff Training: Certified and trained professional moving team

12.2 Regulatory Compliance

• Transport Regulations: Compliance with Indian Motor Vehicle Act
• Labor Laws: Adherence to Indian labor and employment laws
• Consumer Protection: Full compliance with Consumer Protection Act, 2019
• Data Protection: Compliance with Indian data protection regulations
• Environmental Standards: Eco-friendly practices and waste management

13. Advertising and Marketing Practices

Ethical Marketing: We maintain transparent and honest marketing practices.

• Truthful Advertising: All claims in our marketing are accurate and verifiable
• Customer Testimonials: All testimonials are from genuine customers with proper consent
• Pricing Transparency: No misleading pricing or hidden charges
• Service Claims: All service capabilities are accurately represented
• Data Usage: Customer data used only for service delivery and with consent

13.1 Third-Party Advertising

• Our website may display relevant third-party advertisements
• We are not responsible for third-party advertising content
• Third-party advertisers may use cookies (you can opt out)
• We do not endorse third-party products or services

13. Modifications

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.

14. Contact Information

For questions about these terms, contact us:

• Email: support@packersanmovers.com
• Phone: +91 7710020974 / 75
• Address: Shop No. 04, Vrindavan Society, Shankara Nagar, Dombivli East, Thane, Maharashtra 421203